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Creating Raving Fans for Business: How to Develop a Winning Strategy for Client Retention and Customer Satisfaction

Event Details

Creating Raving Fans for Business: How to Develop a Winning Strategy for Client Retention and Customer Satisfaction

Time: July 31, 2019 from 1pm to 2:30pm
Location: 26468 E Walker Dr, Aurora, Colorado 80016
Street: Training Doyens 26468 E Walker Dr, Aurora, Colorado 80016
City/Town: Aurora
Website or Map: http://bit.ly/2Fl7kC2
Phone: 7209961616
Event Type: online
Organized By: Training Doyens
Latest Activity: Jun 24

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Event Description

OVERVIEW

A ‘Strategy of Pre-eminence’ and understanding what ‘Moments of Truth” are, gets this session underway. When you learn the actual $ dollar value of one of your customers, gained or lost, you may start looking at training in customer service in a better light.

We will look at three key customer complaint and resolution questions everyone needs to know:

  • What causes customers to leave?
  • Why do customers complain? 
  • What do customers really want?

WHY SHOULD YOU ATTEND

When you consistently satisfy your customers’ expectations, you will create lifetime loyalty. Do you know what their expectations are? This webinar answers that for you, and then you will develop your own list to train toward. As one of my examples will demonstrate that comes from a very well-known international retail company under Raving Fans: “Your First Chance May Be Your Last Chance”

Bonus: Learn the best questions to ask anyone anytime

  • How to ensure the education session is implemented after the session?

“Look at what you want to be, not what you are going to do.”

AREAS COVERED

The webinar discusses:

  • What a ‘Raving Fan’ means to your business success
  • Defining your service strategy and customer retention strategies the Disney Experience and you
  • Understanding your clients expectations of you and the importance of customer satisfaction
  • The Cycle of Service model
  • The only two things customers ever buy
  • Your personal power in the client experience
  • How to inspire, motivate and engage with S.A.M.
  • To apply “The Greatest Management Principle”
  • Adopt your own version of “I Am the Customer Experience”
  • Learn what really motivates employees
  • Refining your customer service vision and team mission statements
  • Complaint handling that pays off — recovery skills

There is a special section of bonus resources that if implemented by you, will guarantee to increase loyalty to you as manager, employee retention to your organization due to the attention to the attributes and soft skills that matter the most to anyone, and provide fully engaged, accountable, organized and efficient employees.

The leadership skills of everyone will go up!

WHO WILL BENEFIT

  • Managers
  • Directors
  • HR management
  • CEO/COO
  • Business
  • Executive Management
  • Management Professionals
  • Communications specialists
  • Leadership
  • Customer service

Use Promo Code MKT10N and get flat 10% discount on all purchases

To Register (or) for more details please click on this below link:

http://bit.ly/2Fl7kC2

Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

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