Online Safety Community

Customer Service Begins in HR: How HR Sets the Tone for the Service Culture

Event Details

Customer Service Begins in HR: How HR Sets the Tone for the Service Culture

Time: November 6, 2017 from 1pm to 2:30pm
Location: 26468 E Walker Dr, Aurora, Colorado 80016-6104
Street: 26468 E Walker Dr, Aurora, Colorado 80016-6104
City/Town: Aurora
Website or Map: https://goo.gl/uGPKLp
Phone: 7209961616
Event Type: online, webinar
Organized By: Training Doyens
Latest Activity: Oct 5

Export to Outlook or iCal (.ics)

Event Description

OVERVIEW

Human resources department representatives are typically an organization's first point of contact with applicants and new hires. For this reason, it’s the HR department that that sets the tone for how prospective employees view the company's culture from the very beginning of their interactions with the organization. From the company’s online recruitment presence throughout the entire talent acquisition and on boarding process – and beyond! – Those initial interactions both form applicants’ first impressions and introduce them to the company’s culture. 

Companies that that wish to cultivate a culture of internal and external customer service can’t overlook the importance and impact of the interactions between HR and applicants/new hires. After all – you never get a second-chance to make the first impression. And, with so much competition for top talent, you certainly can’t afford to do things that would cause the right people to self-select them out of consideration or cause the wrong people to think your company is the right place for them! 

The starting point of building a customer-focused culture involves first examining the points of contact that take place between the HR department and applicants, new hires, and incumbent employees. By making sure that the right messages are sent from the first point of contact with the HR department, it's possible to set the stage for cultivating a positive culture of internal customer service that will permeate every aspect of the organization – including how employees treat each other and the level of service they provide to external customers.

WHY SHOULD YOU ATTEND

Participants will learn how and why customer service really begins in with the HR function, and gain actionable knowledge they can use to improve their ability to provide effective customer service to their organization’s very important internal customers!

AREAS COVERED

  • Who are your customers, really? Discover how (and why!) internal customer service set the tone for external service
  • How HR impacts internal customer service within all organizations 
  • Points of contact for customer service between HR and employees or applicants 
  • Keys to cultivating a culture defined by internal customer service, beginning with the HR department 
  • Characteristics of effective internal customer service – how do you rate?

WHO WILL BENEFIT

  • HR Directors
  • HR Managers
  • HR Generalists
  • HR specialists
  • Other HR professionals

LEARNING OBJECTIVES

  • Principles of effective customer service applied to the HR/internal customer relationship
  • Checklist for effective internal customer service for HR professionals

 

For more detail please click on this below link:

https://goo.gl/uGPKLp

 

Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

Comment Wall

Comment

RSVP for Customer Service Begins in HR: How HR Sets the Tone for the Service Culture to add comments!

Join Online Safety Community

Attending (1)

Take our poll!

Take our poll!

Latest Activity

Roger Steven posted a blog post

Working with Physician Extenders to increase efficiency and profitability

A Physician Extender is one who is not a physician, but is of a lesser qualification, who helps physicians by carrying out many activities usually carried out by physicians. As the name suggests, Physician Extenders work to supplement the functions of a physician and could take a considerable load off her shoulders. In…See More
5 hours ago
John Robinson posted a blog post

‘Synthetic lethality’ targets cancer cells by damaging vulnerable DNA

By designing small molecules that can “turn off” kinase enzymes stuck in the “on” position, they have managed to ward off cancer’s attack. More recently, scientists have focused on ways to help the body’s own immune cells seek and destroy cancer cells.Enter the concept known as synthetic lethality. Researchers have long known that a cancer cell hobbling along with one broken gene is vulnerable. Knock out another key gene, they have discovered, and the cell will topple.The notion of killing…See More
6 hours ago
Adam Fleaming posted blog posts
7 hours ago
Training Doyens posted events
7 hours ago

Forum

Risk Management Solutions

Risk is defined as the potential hazard, harm or side effect of an activity. Almost all activities come with some or another form of risk, which needs to be mitigated or eliminated. Risk management…Continue

Tags: risk, Banking, management, healthcare, Process

Started by John Robinson yesterday.

Occupational Health and Safety 4 Replies

Health and safety are important aspects of an organisation’s smooth and effective functioning.  Did you know that workplace health & safety injuries cost Australian businesses over $60 billion…Continue

Tags: Safety, and, Health, Occupational

Started by WHS Solutions. Last reply by John Robinson on Monday.

Introduction to PEGA-PRPC

Pega/PRPC is a popular rules engine and BPM tool from Pega systems that is gaining good market share among large corporations. Architects and developers build the Pega/PRPC instance while…Continue

Tags: training, course, online, pega

Started by Soujanya Naganuri Oct 6.

Introduction to PEGA-PRPC

Pega/PRPC is a popular rules engine and BPM tool from Pega systems that is gaining good market share among large corporations. Architects and developers build the Pega/PRPC instance while…Continue

Tags: training, course, online, pega

Started by Soujanya Naganuri Oct 6.

Introduction to PEGA-PRPC

Pega/PRPC is a popular rules engine and BPM tool from Pega systems that is gaining good market share among large corporations. Architects and developers build the Pega/PRPC instance while…Continue

Tags: training, course, online, pega

Started by Soujanya Naganuri Oct 6.

Badge

Loading…

© 2017   Created by Safety Community.   Powered by

Badges  |  Report an Issue  |  Terms of Service