Online Safety Community

Dealing With Difficult Customers: Key Tips and Techniques

Event Details

Dealing With Difficult Customers: Key Tips and Techniques

Time: July 26, 2018 from 1pm to 2pm
Location: 26468 E Walker Dr, Aurora, Colorado 80016
Street: 26468 E Walker Dr, Aurora, Colorado 80016
City/Town: Aurora
Website or Map: https://goo.gl/vTXZzd
Phone: 18883008494
Event Type: online
Organized By: Training Doyens
Latest Activity: Jun 26

Export to Outlook or iCal (.ics)

Event Description

OVERVIEW

When you work with the public, you will interact with people from all kinds of backgrounds with different personality styles and temperaments, in a wide variety of situations with varying goals and objectives. No matter what industry you are in or what kind of work you do, there are times you’re likely to encounter customers who may be difficult to deal with. 

Difficult or not, your customers are still your customers – and as a service provider, it is your job to meet their needs. That’s why everyone who works in customer service need to know and be able to apply strategies to effectively deal with difficult customers. 

Providing effective customer service doesn't necessarily mean giving in to all customer requests - particularly when they are unreasonable - but it does require taking steps to ensure customer needs are met. This isn’t a “the customer is always right” kind of training – because customers are not always right. Neither are you! Everyone is wrong sometimes. The focus here isn’t on right or wrong, but rather on providing you with actionable strategies to help you effectively manage (and possibly even prevent!) the difficult customer situations that everyone who works with people (and who doesn’t?) sometimes faces.

WHY SHOULD YOU ATTEND

Attend this informative audio conference and learn what you need to know to improve your skills when it comes to dealing with difficult customers. From learning how to recognize when a customer situation is likely to be difficult to specific response skills, completing this training will help make sure you’re better prepared the next time you face a difficult customer interaction.

AREAS COVERED

  • Maintaining control in difficult customer situations
  • Recognizing customer anger
  • Maintaining an appropriate demeanor
  • Setting boundaries
  • Keeping expectations realistic
  • Effective listening skills
  • Structuring messages for problem solving
  • Moving past difficult customer encounters

LEARNING OBJECTIVES

  • Tips for avoiding taking customer negativity personally
  • Tips for showing empathy
  • Key response skills

WHO WILL BENEFIT

  • Customer service representatives
  • Retail employees
  • Call center associates
  • Sales professionals
  • Front desk associates
  • Hospitality workers
  • All employees who interact with customers
  • Managers/supervisors who oversee employees that interact with customers

 

For more detail please click on this below link:

https://bit.ly/2JP9UUc

 

Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

Comment Wall

Comment

RSVP for Dealing With Difficult Customers: Key Tips and Techniques to add comments!

Join Online Safety Community

Attending (1)

Take our poll!

Take our poll!

Latest Activity

Roger Steven posted a blog post

Social media policy for healthcare

Why has social media policy for healthcare now become a rather indispensable part of the official routine of most healthcare settings? Simple: The sheer prevalence of this medium. The social media such as Facebook, WhatsApp, LinkedIn, YouTube or Instagram offer unlimited opportunities for spreading information about a business or individual to vast sections of the populace. For healthcare settings, it is a tool of enormous use and value because the healthcare unit can propagate information in…See More
13 hours ago
HrishikeshRam posted blog posts
13 hours ago
Jen McDade joined Michael Tooma's group
Thumbnail

Safety Law

A group for those interested in occupational health and safety law and legal cases.
14 hours ago
Russel Stuart posted blog posts
15 hours ago

Forum

Road Safety

What can be the best measures for Road Safety?Continue

Started by Jen McDade Sep 27.

safety equipments in breweries 4 Replies

safety equipments in breweries -- kindly provide detailsContinue

Started by ajit. Last reply by Jen McDade Sep 24.

Unusual Safety Tips 10 Replies

Please share some unusual but genuine safety precautions.My unusual safety tips - Don't drink sweet fruity juice while driving in the night as it contains sugar and sugar slows down your blood…Continue

Started by Arnold Brame. Last reply by Jen McDade Sep 24.

Safety products 9 Replies

While working or at some work stations, employees are exposed to threats or at times suffer severe injuries. The safety of the employee should be the foremost priority. Safety equipment aids help in…Continue

Tags: equipments, and, products

Started by Enna Henry. Last reply by Jen McDade Sep 24.

Talend Application Integration

APPLICATION INTEGRATION:Talend ESB and Application Integration delivers agile real-time integration of applications and data.Heterogeneous Application and Data IntegrationTalend’s open source ESB…Continue

Tags: york, new, certification, training, talend

Started by nicolewells Sep 21.

Badge

Loading…

© 2018   Created by Safety Community.   Powered by

Badges  |  Report an Issue  |  Terms of Service