Time: October 31, 2017 from 1pm to 2:30pm
Location: 26468 E Walker Dr, Aurora, Colorado 80016-6104
Street: 26468 E Walker Dr, Aurora, Colorado 80016-6104
Website or Map: https://goo.gl/oYkULP
Event Type: online, webinar
Organized By: Training Doyens
Latest Activity: Oct 4, 2017
The NACHA Operating Rules have specifics for you to follow when doing Stop Payments and returning Unauthorized ACH Entries. This session will identify what those Rules, timeframes and exceptions are to be sure you comply with the Rules each time you help your account holder with their request(s).
WHY SHOULD YOU ATTEND
Customer service and operations staff struggle each day with the question – “What does my account holder want me to do…Stop this payment, I never authorized this, return it, they revoked it, -- what are my next steps?” This training program will help find answers to these struggles. The trainer will provide scenario examples of your account holder saying they want you to stop a payment, or they revoked it – why is their account being debited or they never authorized a payment that is already posted to their account. Frontline staff and operations staff will feel confident in their choice of action to help customers and adhere to the NACHA Operating Rules.
WHO WILL BENEFIT
For more detail please click on this below link:
Toll Free: +1-888-300-8494