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Live Webinar on Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations

Event Details

Live Webinar on Stressed Out: How to Handle Conflict, Difficult People and Challenging Situations

Time: January 22, 2019 from 1pm to 2pm
Location: 26468 E Walker Dr, Aurora, Colorado 80016
Street: 26468 E Walker Dr, Aurora, Colorado 80016
City/Town: Aurora
Website or Map: http://bit.ly/2QATX8e
Phone: 7209961616
Event Type: online
Organized By: Training Doyens
Latest Activity: Dec 18, 2018

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Event Description

OVERVIEW

Conflict is an inevitable part of life. No matter how hard you try, it can seem that there will always be something that causes you or someone around you to be frustrated, angry, and impatient – or a whole host of other not-so-pleasant emotions.

The ability to handle conflict and difficult situations is a great leadership skill. When you are confident in your people management skills, you don’t have to be afraid of disagreement. You don’t have to back away from problems. Instead you can confidently face the confrontation and bring the issue out into the open. Well-managed conflict actually stimulates ideas, sparks creativity and encourages personal improvement. Conflict by itself is neither good nor bad. It’s the way YOU handle conflict that produces constructive or destructive results.

WHY SHOULD YOU ATTEND

Time is Money. There are a variety of direct costs to the organization associated with poorly managed conflict, including, in the worst cases, the loss of customers and good employees. One that is visible to everyone is the time taken to successfully resolve issues. Time that would be better spent on accomplishing work and achieving goals is instead used to manage disagreements, smooth ruffled feathers, and deal with difficult people.

AREAS COVERED

These seven points will be covered:

  • Identify the top six causes of conflict and which one produces the most problems
  • Understand the iceberg concept of conflict – what’s above and below the water line
  • Define five conflict management styles and match each style to different conflict situations
  • Decide if you’re a shark or a turtle or a teddy bear or a fox or owl in how you handle conflict.
  • Learn how to keep your cool and react in a professional manner in the heat of the moment.
  • Learn the language of positive communication to reduce negative emotions, especially anger.
  • Recognize the four types of difficult people that drive you crazy and how to deal with them.

LEARNING OBJECTIVES

The crucial issue is not whether conflict, disagreement and difficult people can be avoided; the real concern is how they can be dealt with that will lead to positive outcomes. If managed improperly, businesses’ productivity, operational effectiveness, and morale take a major hit. On the other hand, when channeled through the right tools and expertise, conflict can lead to a better understanding of others, improved solutions to problems or challenges, and major innovation.

WHO WILL BENEFIT

CEO’s, COO’s, VP of Human Resources, Chief Learning Officer, Directors, Project Managers, Operation  Managers and Supervisors, Team Leaders, Human Resources Professionals.

 

To Register (or) for more details please click on this below link:

http://bit.ly/2QBOXA5

Email: support@trainingdoyens.com

Toll Free: +1-888-300-8494

Tel: +1-720-996-1616

Fax: +1-888-909-1882

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