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Make ISO 9001 the Servant, not the Master

Event Details

Make ISO 9001 the Servant, not the Master

Time: November 20, 2017 from 1pm to 2pm
Location: 26468 E Walker Dr, Aurora, Colorado 80016-6104
Street: 26468 E Walker Dr, Aurora, Colorado 80016-6104
City/Town: Aurora
Website or Map:
Phone: 7209961616
Event Type: online, webinar
Organized By: Training Doyens
Latest Activity: Oct 27, 2017

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Event Description


Compliance with ISO 9001 is merely the first step in the realization of its full potential. Compliance alone provides substantial protection against poor quality, and this protection is then often taken for granted. Poor quality is, however, only one of the Toyota production system's Seven Wastes. The other six can often be far more costly and, as they are built into the system, they are present 100 percent of the time. Use of the standard as a starting foundation, rather than a final objective or destination, with which to address these wastes enables organizations to realize enormous cost reductions, shorter cycle times, and other advantages that deliver world-class performance.


Some ISO 9001 users regard the standard as something with which they "have to comply" to get a certificate to keep their customers happy. If this is your organization's perception, you will learn how ISO 9001's existing service may be taken for granted. That is, the organization does not recognize the relationship between the ISO 9001-compliant system and poor quality that doesn't happen, much as people often don't recognize the relationship between long-forgotten childhood vaccines and the diseases they don't get. If, on the other hand, the organization already recognizes the standard's real value, this webinar will equip attendees to get even more out of it.


  • ISO 9001 should be the organization's servant rather than its master. It may already be serving, in fact, by preventing quality problems whose absence the organization takes for granted. Organizations that seek to exceed its requirements, however, realize enormous bottom line benefits.
  • The biggest risks often relate not to what we do wrong (poor quality) but rather to what we don't do right; that is, risks of omission. 


Manufacturing, service, and quality managers and professionals with ISO 9001 responsibilities. Executives also may benefit from information on how to get the most, in terms of bottom line results, from the standard.


ISO 9001 becomes the organization's valuable servant rather than its onerous master when the organization goes beyond the basic requirements to identify and exploit opportunities that the standard does not define explicitly. These relate particularly to the Toyota production system's wastes, and wastes that are often built into the supply chain.


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