Good phone etiquette extends well beyond saying ”please” and ”thank you.”
From the outset of any phone call, actively listening, being friendly and maintaining control of the conversation are paramount to the satisfaction of the customer on the other end of the line.
The webinar will provide practical call handling tips for attendees as well as essential skills to confidently answer calls, how to constructively respond to customer telephone inquiries and handle unreasonable customer complaints.
97 percent say customer service is “important” or “very important” to their loyalty to a brand. Improving your company’s approach to customer interactions can have a noticeable impact on customer retention, renewal and satisfaction.
Audrey Halpern is a highly engaging employee soft skills trainer who helps individuals and teams become more self aware. She walks the people she trains through impactful activities so they can gain the confidence and skills they need to communicate and collaborate effectively and maximize outcomes. She is an experienced Facilitator, instructional designer, and learning and development/HR professional with a passion for making a difference.
Audrey Halpern has had an exemplary 20+yr training facilitation/learning and development career, developing customsoft skills employee programs and on-boarding. Her background in human resources, instructional design and salesmakes for effective workshop design.
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