Online Safety Community

It takes Tact and Patience to Deal with Difficult People

Difficult people being what they are; any colleague has a tough time dealing with them. Difficult people can come in many forms, shapes and sizes. Some people find it difficult to socialize with colleague. Others make a mess out of working relationships, and yet others may be highly uncooperative and could throw tantrums at the slightest provocation, or even without one.

Whatever their different forms; it is a fact that difficult people are a fact of life at the workplace. Difficult people cause an adverse impact on the rest of the organization, or at least those they come with, as a result of which they spread their negativity.  Whether their number in an organization is low or high; their negativity can affect the workplace in a bad manner.

The situation is all the more pronounced with difficult people are in positions of power. It is difficult to both work with them and to tolerate them. When difficult people work in an organization; their effect can be demoralizing. This is one of the major ways by which organizations suffer from their presence: people who work with them either take off work or avoid taking up tasks they are capable of performing because of fear or unease of working with such people.

In areas of work which involve direct contact with customers, people who are constantly under the influence of such people have a low level of positive interaction with customers because the discomfort of working with difficult people always lurks in the mind. They end up giving below par service to customers, who are the lifeblood of an organization. The influence of difficult people is thus a vicious cycle.

A learning session on how to deal with difficult people

So, what does one do when they come across difficult people? We know for sure that although one may despise difficult people, one cannot avoid them or wish them away. They are people who are serious and passionate about their jobs and professions, and will be there for good. One should only learn to deal with them, and not avoid them, because this tactic is not going to work.

The ways of dealing with difficult people will be imparted at a webinar from TrainHR, a highly popular provider of professional trainings for the human resources industry. The speaker at this webinar is Valerie Pelan, who has been consulting and providing Executive coaching for over 10 years as President of Integrated Focus. Please visit TrainHR to register for this very interesting learning session. This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Actions and processes that need to be taken

The core of this learning session is the number of actual action steps and processes which can be taken to deal with difficult people. Valerie will show how these steps, when implemented right, can help deal with such people. She will explain how to put the following action steps into action:

  • Analyze the situation
    • When and how did it start - what happened?
  • Analyze your reaction - what do you have control over
    • What makes it difficult for you?
    • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation

This session will be of very high value to those who need to deal with difficult people on a day-to-day basis, such as HR Managers, Supervisors, Senior Management, Sales and Marketing, Leadership, Employee Relationship Managers, and Staffing Managers.

Valerie will cover the following areas at this session:

  • 4 Different Communication Styles
  • Adapt your communication to the one of the other styles
  • Identify the Types of Difficult People
  • Common Mistakes
  • Ways to be Manage "difficult" people
  • 4 Steps When You Communicate Difficult People
  • Book Recommendations

 

Fill the form to get more updates

 

Views: 27

Comment

You need to be a member of Online Safety Community to add comments!

Join Online Safety Community

Take our poll!

Take our poll!

Latest Activity

Training Doyens posted events
1 hour ago
Training Doyens updated an event
Thumbnail

Form I-9 Compliance at 26468 E Walker Dr, Aurora, Colorado 80016-6104

January 25, 2018 from 1pm to 2pm
OVERVIEWDon't spend another day worrying that you and your organization might end up in legal trouble from immigration law violations. The crucial information provided in this one-hour webinar will give you the knowledge and know-how needed to ensure your documentation is filled out appropriately, your records are kept correctly and your organization is legally compliant.WHY SHOULD YOU ATTENDImmigration law is one of the most pertinent and publicized issues in the United States right now.…See More
2 hours ago
John Robinson posted a blog post

The FDA's requirements for non-IND Foreign Clinical Studies

The FDA grants marketing approval for certain types of medical products whose application is the result of foreign clinical studies, provided the products and the clinical studies meet certain conditions. The types of medical productshttps://globalcompliancepaneltraining.files.wordpress.com/2017/12/the-fdas-requirements-for-non-ind-foreign-clinical-studies-2.jpg?w=800&h=504…See More
21 hours ago
Training Doyens posted an event
Thumbnail

Excel - Pivot Tables 101 at 26468 E Walker Dr, Aurora, Colorado 80016-6104

December 20, 2017 from 1pm to 2:30pm
OVERVIEWPivot Tables are one of the most powerful tools in Excel’s data analysis and Business Intelligence (BI) armory. With just a few clicks of the mouse (and no complicated formulas!) you can quickly and easily build reports and charts that summarize and analyze large amounts of raw data and help you to spot trends and get answers to the important questions on which you base your key business decisions.WHY SHOULD YOU ATTENDLearning how to create Pivot Tables is one of the must have skills…See More
yesterday

Forum

PEGA Axis error: Parser already accessed

We have a PEGA frontend, from in which we're keying in double byte characters like japanese and being send to allotted java webservice through axis. this is working best when we ship singlebyte…Continue

Tags: pega_training, pega_online, pega

Started by Soujanya Naganuri on Thursday.

VMware player error on install vmware tools.

 I've installed the last version of VMware player (4.0.2) and created a virtual machine with ubuntu 10.04. However, some operations with …Continue

Tags: training, online, vmware

Started by emmablisa Dec 1.

All About QlikView

QlikViewQlik relies on sophisticated analytics that enables data discovery using an in-memory engine to analyze data for patterns not visible via SQL data structures or queries. The company’s two…Continue

Tags: Safety, Qlikview

Started by nicolewells Nov 25.

Occupational Health and Safety 5 Replies

Health and safety are important aspects of an organisation’s smooth and effective functioning.  Did you know that workplace health & safety injuries cost Australian businesses over $60 billion…Continue

Tags: Safety, and, Health, Occupational

Started by WHS Solutions. Last reply by Tara safe Nov 16.

QlikView for its Safety Strategic Business Intelligence Solution Worldwide

QlikTech (NASDAQ:QLIK), a leading…Continue

Tags: Qlikview, safety

Started by nicolewells Nov 15.

Badge

Loading…

© 2017   Created by Safety Community.   Powered by

Badges  |  Report an Issue  |  Terms of Service