Online Safety Community

It takes Tact and Patience to Deal with Difficult People

Difficult people being what they are; any colleague has a tough time dealing with them. Difficult people can come in many forms, shapes and sizes. Some people find it difficult to socialize with colleague. Others make a mess out of working relationships, and yet others may be highly uncooperative and could throw tantrums at the slightest provocation, or even without one.

Whatever their different forms; it is a fact that difficult people are a fact of life at the workplace. Difficult people cause an adverse impact on the rest of the organization, or at least those they come with, as a result of which they spread their negativity.  Whether their number in an organization is low or high; their negativity can affect the workplace in a bad manner.

The situation is all the more pronounced with difficult people are in positions of power. It is difficult to both work with them and to tolerate them. When difficult people work in an organization; their effect can be demoralizing. This is one of the major ways by which organizations suffer from their presence: people who work with them either take off work or avoid taking up tasks they are capable of performing because of fear or unease of working with such people.

In areas of work which involve direct contact with customers, people who are constantly under the influence of such people have a low level of positive interaction with customers because the discomfort of working with difficult people always lurks in the mind. They end up giving below par service to customers, who are the lifeblood of an organization. The influence of difficult people is thus a vicious cycle.

A learning session on how to deal with difficult people

So, what does one do when they come across difficult people? We know for sure that although one may despise difficult people, one cannot avoid them or wish them away. They are people who are serious and passionate about their jobs and professions, and will be there for good. One should only learn to deal with them, and not avoid them, because this tactic is not going to work.

The ways of dealing with difficult people will be imparted at a webinar from TrainHR, a highly popular provider of professional trainings for the human resources industry. The speaker at this webinar is Valerie Pelan, who has been consulting and providing Executive coaching for over 10 years as President of Integrated Focus. Please visit TrainHR to register for this very interesting learning session. This webinar has been approved for 1 HR (General) recertification credit hours toward aPHR, PHR, PHRca, SPHR, GPHR, PHRi and SPHRi recertification through HR Certification Institute (HRCI).

Actions and processes that need to be taken

The core of this learning session is the number of actual action steps and processes which can be taken to deal with difficult people. Valerie will show how these steps, when implemented right, can help deal with such people. She will explain how to put the following action steps into action:

  • Analyze the situation
    • When and how did it start - what happened?
  • Analyze your reaction - what do you have control over
    • What makes it difficult for you?
    • What is the problem from your perspective?
  • Strategies and steps to manage and handle the situation

This session will be of very high value to those who need to deal with difficult people on a day-to-day basis, such as HR Managers, Supervisors, Senior Management, Sales and Marketing, Leadership, Employee Relationship Managers, and Staffing Managers.

Valerie will cover the following areas at this session:

  • 4 Different Communication Styles
  • Adapt your communication to the one of the other styles
  • Identify the Types of Difficult People
  • Common Mistakes
  • Ways to be Manage "difficult" people
  • 4 Steps When You Communicate Difficult People
  • Book Recommendations

 

Fill the form to get more updates

 

Views: 23

Comment

You need to be a member of Online Safety Community to add comments!

Join Online Safety Community

Take our poll!

Take our poll!

Latest Activity

Adam Fleaming posted a blog post

Learn How to Prevent Quality and Compliance Problems by having a strong system for Purchasing Controls!

In this era of globalization; outsourcing has become a major component of business. Outsourcing brings many benefits for companies. Short and long-term cost benefits, the ability to concentrate on their core activities and grow their business, and the freedom of avoiding the actual tasks that go into manufacturing are some of the stated…See More
4 hours ago
John Robinson posted blog posts
4 hours ago
Training Doyens posted events
5 hours ago
kate smith posted a blog post

Thorough Proofreading Finesses Documents, Raises the Organization’s Reputation

Proofreading qualifies for being both a process and an art. It finesses and trims important documents and gives them shape and proper form. It is essential for creating a good impact. It is necessary to cut out the errors that could cause embarrassment to the presenter. Sound proofreading, when combined with strong vocabulary; also helps to insert the most appropriate word in the right place in a document.Proofreading is a must for almost all kinds of documents that are used in a work…See More
8 hours ago

Forum

Risk Management Solutions

Risk is defined as the potential hazard, harm or side effect of an activity. Almost all activities come with some or another form of risk, which needs to be mitigated or eliminated. Risk management…Continue

Tags: risk, Banking, management, healthcare, Process

Started by John Robinson on Tuesday.

Occupational Health and Safety 4 Replies

Health and safety are important aspects of an organisation’s smooth and effective functioning.  Did you know that workplace health & safety injuries cost Australian businesses over $60 billion…Continue

Tags: Safety, and, Health, Occupational

Started by WHS Solutions. Last reply by John Robinson on Monday.

Introduction to PEGA-PRPC

Pega/PRPC is a popular rules engine and BPM tool from Pega systems that is gaining good market share among large corporations. Architects and developers build the Pega/PRPC instance while…Continue

Tags: training, course, online, pega

Started by Soujanya Naganuri Oct 6.

Introduction to PEGA-PRPC

Pega/PRPC is a popular rules engine and BPM tool from Pega systems that is gaining good market share among large corporations. Architects and developers build the Pega/PRPC instance while…Continue

Tags: training, course, online, pega

Started by Soujanya Naganuri Oct 6.

Introduction to PEGA-PRPC

Pega/PRPC is a popular rules engine and BPM tool from Pega systems that is gaining good market share among large corporations. Architects and developers build the Pega/PRPC instance while…Continue

Tags: training, course, online, pega

Started by Soujanya Naganuri Oct 6.

Badge

Loading…

© 2017   Created by Safety Community.   Powered by

Badges  |  Report an Issue  |  Terms of Service