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Stop Letting that Difficult Person Ruin your Day-Effectively Handle Toxic People for Better Productivity and Less Drama

Overview:

Negative and difficult people are toxic and can ruin our day. Learn successful strategies and tips for building a positive, productive workplace by knowing WHAT to focus on to move the conversation forward, HOW to effectively respond, and WAYS to manage the impact of their behaviour.

How you and your organization deal with negative and difficult people can mean the difference between having a toxic, drama-filled workplace and an engaged, productive organization.

HAVE YOU EVER

  • Avoided conversations or meetings because you didn't want to risk another conflict?
  • Lost your patience or let others push your hot buttons and regretted it later?
  • Wished you could be more assertive and maintain your composure when dealing with emotional customers, colleagues, family or friends?
  • https://www.trainhr.com/webinar/-702927LIVE

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